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Table 4 Call content (Called regarding self)

From: Exploring the views and experiences of callers to the PANDA Post and Antenatal Depression Association Australian National Perinatal Depression Helpline: a cross-sectional survey

The PANDA staff/volunteers: na %
Asked me how I was feeling (n = 105) 105 100.0
Listened to my story (n = 105) 105 100.0
Asked me about my relationship (n = 103) 102 99.0
Provided me with information I could trust (n = 104) 103 99.0
Reassured me and gave me hope (n = 106) 103 97.2
Helped me to feel better about being a parent (n = 99) 96 97.0
Followed up on things from previous calls (n = 89) 86 96.6
Made sure I was seeing my health care providers (n = 103) 99 96.1
Asked me if I was feeling safe (n = 94) 89 94.7
Asked me if my baby/children were safe (n = 89) 83 93.3
Discussed strategies to manage my distress (n = 102) 95 93.1
Encouraged me to talk to my partner/family about experiences (n = 95) 85 89.5
Provided me with referrals to other services (n = 92) 77 83.7
Acted to keep me or my baby/children safe (n = 53) 43 81.1
Encouraged me to spend time connecting with my baby (n = 79) 58 73.4
Sent me an information pack (n = 99) 72 72.7
Encouraged me to get an accurate diagnosis (n = 83) 60 72.3
Asked me about my experience of the birth (n = 85) 60 70.6
Supported people who were helping me (n = 60) 25 41.7
Offered to talk to my health care providers (n = 80) 23 28.7
Helped me to identify what I am doing well and develop realistic views of what is possible (n = 98) 87 88.8
Assisted me to understand the impact of my life as a child and young adult on my experience of becoming a parent (n = 87) 57 65.5
  1. aThese questions could be answered as ‘yes’ or ‘no’. The n provided above is the number of respondents who answered the question, and the n and % in the columns indicates the number and per centage who answered ‘yes’