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Table 5 Views and experiences of callers to PANDA (all participants)

From: Exploring the views and experiences of callers to the PANDA Post and Antenatal Depression Association Australian National Perinatal Depression Helpline: a cross-sectional survey

  Strongly Disagree Disagree Neither Agree Strongly Agree
  n % n % n % n % n %
The PANDA staff/volunteers were relaxed and unhurried on the phone (n = 118) 0 0.0 1 0.8 0 0.0 19 16.1 98 83.0
The PANDA staff/volunteers provided non-judgemental support (n = 117) 0 0.0 0 0.0 1 0.8 21 17.9 95 81.2
Overall, PANDA helped me (n = 116) 0 0.0 1 0.9 2 1.7 19 16.4 94 81.0
I always felt my worries, anxieties or concerns were taken seriously by the PANDA staff/volunteers (n = 117) 1 0.8 0 0.0 2 1.7 21 17.9 93 79.5
The PANDA staff/volunteers understood my concerns (n = 118) 0 0.0 0 0.0 1 0.8 24 20.3 93 78.8
I was happy with the emotional support I received from PANDA staff/volunteers (n = 117) 0 0.0 0 0.0 4 3.4 27 23.1 86 73.5
The PANDA staff/volunteers were encouraging and reassuring (n = 118) 0 0.0 1 0.8 1 0.8 30 25.4 86 72.9
Emotionally, I felt much better after speaking with someone from PANDA (n = 118) 0 0.0 2 1.7 4 3.4 36 30.5 76 64.4
The PANDA staff/volunteers helped me to understand antenatal and/or postnatal depression and anxiety (n = 118) 0 0.0 4 3.4 16 13.5 39 33.0 59 50.0
During the phone conversations with PANDA, I was always asked whether I had any questions (n = 118) 1 0.8 1 0.8 16 13.5 53 44.9 47 39.8
I was NOT happy with the information given to me by the PANDA staff/volunteers (n = 118) 91 77.1 20 16.9 6 5.1 0 0.0 1 0.8
Having access to PANDA during the evening/night and at weekends is important (n = 117) 0 0.0 0 0.0 4 3.4 40 34.2 73 62.4
It is important to be able to speak to the same person during every phone call with PANDA (n = 118) 3 2.5 24 20.3 27 22.9 42 35.6 22 18.6
I was comfortable leaving my contact details with PANDA so that they could call me back (n = 117) 0 0.0 2 1.7 3 2.6 38 32.5 74 63.2
It is important that the person I talk to at PANDA has personally experienced antenatal and/or postnatal depression or anxiety (n = 118) 9 7.6 37 31.3 38 32.2 26 22.0 8 6.8
It took a long time for a counsellor to return my call (n = 117) 48 41.0 45 38.5 9 7.7 12 10.2 3 2.6
I would have liked the option to have someone from PANDA visit me at home AS WELL AS receiving support by telephone (n = 117) 6 5.1 19 16.2 27 23.1 42 35.9 23 19.6