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Table 3 Proportion of respondents' satisfaction with each of the 19 EmONC services satisfaction measuring items and their mean satisfaction score in Jimma zone public health facilities, April 2014 (n = 399)

From: Satisfaction with emergency obstetric and new born care services among clients using public health facilities in Jimma Zone, Oromia Regional State, Ethiopia; a cross sectional study

Aspects of care received during stay in maternity ward Frequency of perceived satisfaction in number (%)
Completely Dissatisfied Somewhat Dissatisfied Neither Satisfied Nor Dissatisfied Somewhat Satisfied Completely Satisfied
Health Facilities Physical Environment      
 Availability of adequate number of health staffs 0 (0) 24 (6.0) 29 (7.3) 148 (37) 198 (49.6)
 Availability of water, hand washing & toilet facilities 4 (1.0) 5 (1.3) 13 (3.3) 166 (42) 211 (52.9)
 Availability of examination equipment 1 (.3) 17 (4.3) 47 (11.8) 187 (47) 147 (36.8)
 Availability of drugs and supplies 12 (3.0) 4 (1.0) 19 (4.8) 152 (38) 212 (53.1)
 Distance from home to the health facility 19 (4.8) 47 (12) 78 (19.5) 149 (37) 106 (26.6)
 Availability of transportation & communication 25 (6.3) 20 (5.0) 104 (26.1) 125 (31) 125 (31.3)
 Availability of adequate rooms for service 12 (3.0) 18 (4.5) 26 (6.5) 129 (32) 214 (53.6)
 Coffee ceremony after delivery in the health facility 80 (20.1) 15 (3.8) 40 (10) 48 (12) 216 (54.1)
Health workers Communication      
 Information about plan of delivery, upcoming procedures and interventions and asked for consent 13 (3.3) 17 (4.3) 24(6.0) 107 (27) 238 (59.6)
 Sufficient time devoted & information provided on obstetric related danger signs by health staffs 2 (.5) 18 (4.5) 19(4.8) 107 (27) 253 (63.4)
 Health advices on new born care and breastfeeding 14 (3.5) 9 (2.3) 33 (8.3) 87 (22) 256 (64.2)
Health Care      
 Capability of health staffs in identifying the patients’ problems and providing early response 0 14 (3.5) 18 (4.5) 145 (36) 222 (55.6)
 Simplicity of obtaining drugs prescribed in the facility 4 (1.0) 8 (2.0) 26 (6.5) 131 (33) 230 (57.6)
 Obtaining price free drugs for maternity service 10 (2.5) 17 (4.3) 15 (3.8) 75 (19) 282 (70.7)
Attitude of Health Workers      
 Privacy during examination and delivery 3 (.8) 8 (2.0) 23 (5.8) 121 (30) 244 (61.2)
 Respect of health staffs towards client 3 (.8) 5 (1.3) 13 (3.3) 101 (25) 277 (69.4)
 Immediately knowing the condition of baby, maternal condition and seeing baby after delivery 0 0 14 (3.5) 85 (21) 300 (75.2)
 Outcome of the service got during the stay 4 (1.0) 14 (3.5) 28 (7.0) 143 (36) 210 (52.6)
 Complete services provided 1 (.3) 5 (1.3) 10 (2.5) 169 (42) 214 (53.6)